Shipping policy

FOR ALL ORDERS

Is my order eligible for free delivery?

Free shipping is available across all Canadian provinces for all orders of $40 or more.

For MONCAFÉ subscribers and subscription orders, free shipping is available for all orders of $35 or more.

Shipping for all other orders costs 8$ taxes included.

What are the shipping times?

At present, order delivery times range from 24 hours to 7 working days.

Which carriers are used?

We use the following carriers to ship our orders:

Canada Post
Dicom
Nationex

Why do you ask me if I agree to leave my parcel at the door without a signature?

Whenever possible, we use local carriers such as Dicom or Nationex. Some of these carriers may not be able to leave your package at the post office counter if there is no one at the delivery address. In such cases, these carriers will leave the parcel at your door.

If you live in an apartment block or condo building, or if you simply don't want your package left at the door without a signature, check the appropriate option when ordering and we'll deal with Canada Post.

Product freshness and backorders

As a micro roaster, we roast our blends daily. In addition to ensuring freshness, this enables us to maintain a permanent stock of all our products.

For the grocery products we sell on our online store, stock-outs may occur beyond our control, as products may have production delays with our suppliers.

FOR RESIDENTIAL OR MILL ORDERS ONLY

General terms and conditions

We ship anywhere in Canada. We are able to ship certain items to APO/military mailing addresses, however, certain weight restrictions may apply. In this case, orders must be placed by telephone only, at 514-381-2233 or 1-877-381-8170 (toll-free, anywhere in Canada), or by e-mail at the following address: info@cafebarista.ca

Order modification or cancellation

Once an order has been processed by our customer service department and a tracking code has been generated, it is not possible to cancel or modify an order. Before the order is processed, if modifications or cancellation are required, simply contact us by phone at 514-381-2233 or 1-877-381-8170 (toll-free, anywhere in Canada) or by e-mail at the following address: info@cafebarista.ca

Shipping method

Shipping is free for all residential mill and machine orders across Canada's 10 provinces. Shipping charges apply for deliveries to the Northwest Territories, Nunavut and Yukon. Shipping charges for these three territories will be calculated at the time of purchase. For delivery of residential equipment, depending on the equipment included in the order, shipping will be handled by Canada Post, Purolator or Fedex. We reserve the right to use a different carrier (using a comparable service) from the one specified in the order. For logistical and security reasons, we cannot accept orders shipped on a customer's personal shipping account. Delivery dates provided by the carrier are estimated by the carrier and cannot be guaranteed by us. Deliveries will be made within 5 to 12 working days.

Conditions for returning equipment

It is possible to obtain a refund for the purchase of a residential machine or mill, for 30 days after the purchase of the equipment, if it has not been used and is in the original sealed packaging. In this case, we will refund the full value of the equipment returned in the same condition as it was sent to you. Return shipping costs are borne by the customer.

For all machine or mill returns, the equipment must be returned in its original form and properly packaged in the original packaging received at the time of delivery. If the equipment is broken or damaged in any way, we reserve the right to deduct such damage from the refund value of the returned equipment.

We are not responsible for damage incurred during the return delivery of equipment.

If the equipment (machine or mill) presents a technical problem, we undertake to repair it as soon as possible, but no refund is possible once the machine or mill has been used. Simply contact us at info@cafebarista.ca and we'll tell you how to get your equipment repaired.

To make the return:

Please contact us by e-mail at info@cafebarista.ca or by telephone at 514-381-2233 or 1-877-381-8170 (toll-free, anywhere in Canada) to arrange for the return of equipment before it is shipped to our warehouse. Once our customer service team has been notified of the return and your refund request has been approved, you can ship the equipment to be returned to the following address: 111 rue de Louvain Ouest, H2N 1A3, Montreal, Quebec, Canada.

Returns can also be made directly to our coffee shop at 111 rue de Louvain Ouest, H2N 1A3, Montreal, Quebec, Canada. To make a return directly to our store, the equipment must be in its original form and properly packaged in the original packaging received upon delivery. In the event of breakage or damage of any kind, we reserve the right to deduct such damage from the refund value of the returned equipment.

Free items included in the order

Items included or offered free of charge as a bonus with the purchase of a machine or residential mill may be replaced by other items of similar value, without notice, depending on available stock and current promotions.

Tracking information

As soon as your order has been processed and shipped from our warehouse, a tracking number will be sent to you by e-mail, so that you can follow your order according to the shipper in charge of delivery. For all machine and/or residential mill orders, a signature will be required to receive your package.

Change of address

Packages are delivered to the postal address indicated in the order. If your address is incorrect, please contact us by e-mail at info@cafebarista.ca or call us at 514-381-2233 or 1-877-381-8170 (toll-free, anywhere in Canada), between 8 a.m. and 5 p.m. (Eastern Time) weekdays, as soon as the order has been placed, so that we can make the necessary changes as quickly as possible before processing your order. For obvious security reasons, address changes cannot be made after the order has been confirmed and dispatched. It is not possible for our team to change delivery addresses, redirect the order to another address or put on hold an order that has already been dispatched.

Refusal of delivery

If you refuse delivery of items you have ordered or decide to return items without authorization from our team, the initial shipping costs will be deducted from your refund.

Accepted payment methods

We accept the following payment methods for most orders: Visa, MasterCard, American Express and Apple Pay (on a compatible device).

It is also possible to purchase your equipment and pay in installments using the PayBright financing plan.

Warranty

Regular warranty on residential equipment - Machines and grinders

Machines and grinders come with a variable warranty for each manufacturer from the date of purchase of the equipment in question. The duration of the warranty is indicated on each product sheet, in theTECHNICAL SPECIFICATIONS section, for each piece of equipment (machine and mill). In the event of the return of a mill or machine for repair, shipping costs to our warehouse are borne by the customer. Barista will cover the cost of shipping the equipment to the customer's address in the 10 Canadian provinces, once it has been repaired by our technical team. Customers in the Northwest Territories, Nunavut and Yukon will be responsible for the cost of returning repaired equipment to Barista.

What is covered by the warranty?

The warranty covers parts and labor required to repair the machine or mill and any mechanical or electrical components (including, but not limited to, control panels, pumps, boilers, wiring, brew groups, pipes or motors) in the event of defect or failure under normal use. The customer must pay for shipping the machine to our repair center if necessary.

What is not covered by the warranty?

Troubleshooting and repair under warranty do not apply to the following cases:

Any defect resulting from misuse of the machine, including but not limited to:

Failure to properly fill the boiler during the brewing and steaming processes, resulting in burnt components.

Failure to regularly descale the boiler and the machine's water system components.

Lack of regular and thorough cleaning of milk froth components.

Lack of regular maintenance of the machine's brewing unit.

Improper storage of the machine in temperatures where it can freeze. (e.g. in a car in winter).

Normal wear and tear of the machine, including but not limited to:

Replacement of seals

Scratches, dents or other deterioration of component surfaces.

Regular maintenance, including but not limited to:

Descaling

Thorough cleaning of milk frother components

Backwash

To initiate warranty service, we will need the original order number for your equipment, as shown on your packing slip or original sales receipt, as applicable.

Please note that we will do our best to resolve the problem by telephone. It is therefore important to contact us when you are in front of the machine and able to perform basic operations. If we are unable to resolve the problem over the phone, you will receive information on how to deliver your machine to our repair center.

Do not send your equipment for repair without first contacting us to establish a diagnosis and obtain a repair authorization number. All equipment shipped without a valid authorization may be refused at our warehouse.

How long does a warranty repair take?

As soon as we receive your machine in our repair center, we undertake to make a rapid assessment of its condition and the repair time that will be required.

To find out more about our warranty or if you have any questions: