Control your coffee orders
Adjust your subscription at your own pace, at any time.
Get now
Add products
Change order date
Change frequency
Postpone a delivery
Update your info
Pause
Get now
At any time, before you run out of coffee, you can bring your subscription order forward! Your next order date will then be recalculated from today.
- Go to your subscription portal.
- Click on Get now.
- Select Get Now.
Add products
Add your favorite coffees to your subscription or only to your next order with the Once option.
- Go to your subscription portal.
- Click on Add product.
- Select Subscription or Once (whichever you prefer).
- Select your preferred format and grind.
- Click on Add.
Change order date
Advance or postpone your next order to receive your coffee exactly when you need it.
- Go to your subscription portal.
- Click on Next order date.
- Select the date you wish to place your next subscription order from the calendar.
- Click on Confirm.
Change frequency
Adjust the frequency to get your coffee at the right pace, without ever running out or piling up.
- Go to your subscription portal.
- Click on Change Frequency.
- Select the frequency of your next subscription order from the drop-down menu.
- Click on Confirm.
Postpone a delivery
Postpone your next order to avoid receiving coffee too soon and keep up the good rhythm.
- Go to your subscription portal.
- Click on Skip.
- Choose the amount of time to add before your order.
- Click on Confirm.
Update your info
Keep your information up to date so you can continue to receive your coffee at the right address.
- Go to your subscription portal.
- Under Delivery information click on Edit.
- Update your information.
- Click on Save.
Pause
Pause your subscription if you don't know exactly when you'll need coffee, but have a few too many.
- Go to your subscription portal.
- Click on More, then on Pause.
- Click on Confirm.
Frequently asked questions about subscription
How do I manage my subscription?
You can manage everything from your subscription portal. Change the date, add products, postpone your subscription or order now with just a few clicks.
Will I receive a notification before my subscription is renewed?
Yes, you will receive a reminder 3 days before your next order is processed, giving you time to make any changes.
Can I add, change or remove subscription products?
Yes, you can change your subscription at any time to suit your current mood.
I have several subscriptions that are sent on different days. How can I synchronize them?
Contact us and we'll help you consolidate your subscriptions so that you receive a single delivery at the frequency of your choice.
What should I do if there is a payment error?
Update your payment method on your portal to avoid delays. Your order will be processed as soon as the problem is resolved. For added security, you can also add a backup payment method from the portal.
Can I reactivate an old subscription?
Yes, you can reactivate a previous subscription from your portal and pick up where you left off.
How can I cancel my subscription?
You can cancel your subscription at any time from your customer area. Your future orders will be suspended. All orders in process or being shipped may be invoiced.