Refund policy

FOR ALL ORDERS

Accepted Payment Methods

We accept the following payment methods for most orders:  Visa, MasterCard, American Express and Apple Pay (on a compatible device).

Refund Policy

The coffee can be exchanged within 30 days of its purchase on our online store.

Conditions for returning equipment

It is possible to obtain a refund for the purchase of a residential machine or mill, for 30 days after the purchase of the equipment, if it has not been used and is in the original sealed packaging. In this case, we will refund the full value of the equipment returned in the same condition as it was sent to you. Return shipping costs are borne by the customer.

For all machine or mill returns, the equipment must be returned in its original form and properly packaged in the original packaging received at the time of delivery. If the equipment is broken or damaged in any way, we reserve the right to deduct such damage from the refund value of the returned equipment.

We are not responsible for damage incurred during the return delivery of equipment.

If the equipment (machine or mill) presents a technical problem, we undertake to repair it as soon as possible, but no refund is possible once the machine or mill has been used. Simply contact us at info@cafebarista.ca and we'll tell you how to get your equipment repaired.

Requesting a refund

It is important verify that your order meets the above refund requirement before contacting us by email at info@cafebarista.ca or by phone at 514-381-2233 or 1-877-381-8170 (toll free, anywhere in Canada) to arrange the refund and return of an order before returning the items to our warehouse. 

Once our customer service team has been notified of the return and your refund request has been approved, you can ship your return to the following address 111 Rue de Louvain Ouest, H2N 1A3, Montreal, Quebec, Canada.

We also have the option to return the items directly in person at our store located at 111 Rue de Louvain Ouest, H2N 1A3, Montreal, Quebec, Canada.