FOR ALL ORDERS
Is my order eligible for free delivery?
We offer free delivery in Quebec and Ontario with the purchase of at least 1 kg of coffee. For orders under 1 kg, or those shipped outside Quebec or Ontario, other delivery options will be calculated at checkout. Rates vary depending on the delivery address, as well as the volume and dimensions of the order.
How long does it take to ship?
The current delivery time for orders is between 24 hours and 7 business days.
Which carriers are used?
We ship our orders using the following carriers:
Canada Post
GLS
Nationex
Why are you asking if i agree to have the package left at the door without a signature?
Whenever possible, we work with local carriers such as GLS or Nationex. Some of these carriers cannot leave your package at the postal outlet if there is no one at the delivery address. In this case, these carriers will leave the package at your door.
If you live in an apartment or condo building, or you simply don’t want the package left at the door without a signature, select the appropriate option when placing your order, and we will ship with Canada Post.
Product freshness and stock shortages
As a micro-roastery, we roast our blends daily. This not only ensures our products are fresh, but it allows us to maintain a permanent stock of all our products.
When it comes to the grocery products in our online store, there may be stock shortages beyond our control due to production delays with our suppliers.
FOR MACHINES AND GRINDERS ONLY
General Conditions
We deliver everywhere in Canada. We can send certain items to APO/military postal addresses, however certain weight restrictions may apply. In such situations, orders may only be placed through telephone at 1-514-381-2233 or 1-877-381-8170 (toll-free everywhere in Canada), or by e-mail to the following address: info@cafebarista.ca
Modifying or Cancelling an Order
As soon as the order is processed by our customer service department and a tracking number is generated, it cannot be cancelled or modified. If any modifications or cancellations are required before the order is processed, simply contact us by telephone at 1-514-381-2233 or 1-877-381-8170 (toll-free everywhere in Canada), or by e-mail at the following address: info@cafebarista.ca
Delivery Method
Delivery is free for all residential machines and grinders throughout all Canadian provinces. Delivery fees apply for all deliveries to the Northwest Territories, Nunavut, and the Yukon. Shipping fees for these three territories are calculated when finalizing the purchase. Shipping will be insured by Canada Post, Purolator, or Fedex for delivery of residential equipment, and is dependent on the equipment included in the order. We reserve the right to use a different carrier (with comparable services) than the company specified in the order. We cannot ship orders on a customer's personal shipping account for logistical and security reasons. Delivery dates provided by the carrier are estimated by them and cannot be guaranteed by us. Deliveries are made within 5 to 12 business days.
Return Policy
If you are not completely satisfied within 30 days of delivery when purchasing a residential machine or grinder, we will reimburse the total price of the equipment returned in the same condition it was sent to you. Return shipping fees are the customer's responsibility.
For any machine or grinder return, the equipment must be returned in its original condition and adequately packaged in the original packaging received in delivery. Should the equipment have any breakage or damage whatsoever, we reserve the right to deduct said damages from the reimbursement value of the returned equipment.
We cannot be held liable for damage incurred during the equipment's return shipping.
To return a product:
It is important to get in touch with us via the following e-mail address: info@cafebarista.ca or by telephone at 514-381-2233 or 1-877-381-8170 (toll-free everywhere in Canada), in order to anticipate equipment returns before they are sent to our warehouse. Once our customer service team has been informed of the return and that your reimbursement request has been approved, you can ship the equipment to be returned to the following address: 111 rue de Louvain Ouest, H2N 1A3, Montréal, Québec, Canada.
Returns may also be made directly to our coffee shop at 111 rue de Louvain Ouest, H2N 1A3, Montréal, Québec, Canada. In order to make a return directly in store, the equipment must be in its original condition and adequately packaged in its original packaging received during delivery. Should the equipment present any breakage or damage whatsoever, we reserve the right to deduct said damages from the reimbursement value of the returned equipment.
Free Items Included in the Order
Items that were included or given for free in addition to the purchase of a residential machine or grinder may be replaced by other items of similar value, without notice, according to available stocks and ongoing promotions.
Tracking Information
As soon as the order is processed and shipped from our warehouse, a tracking number will be sent to you by e-mail in order to track your order depending on the carrier tasked with delivery. A signature will be required when receiving your package for all residential machine and/or grinder orders.
Change in Address
Packages will be delivered to the postal address provided in the order. If ever an error were to occur with your address, contact us by e-mail at info@cafebarista.ca or call us at 514-381-2233 or 1-877-381-8170 (toll-free everywhere in Canada) between 8 a.m. and 5 p.m. (EST) on weekdays, as soon as the order is placed, in order for us to implement the required modifications as quickly as possible before your order is processed. For obvious security reasons, the delivery address cannot be changed after you have received the email confirming receipt and shipment. Our team is not able to modify the delivery address, reroute the order to another address, or put on hold an order that has already been shipped.
Delivery Refusal
Should you refuse the delivery of items you have ordered, or if you decide to send back said items without our team's authorization, the initial shipping fees will be subtracted from your reimbursement.
Accepted Payment Methods
We accept the following payment methods for most orders: Visa, MasterCard, American Express and Apple Pay (on compatible devices).
It is also possible to purchase your equipment and pay for it in instalments with the PayBright payment plan.
Warranty
Ordinary Warranty on Resiential Equipment - Machines and Grinders
Machines and grinders have variable warranties, according to each manufacturer, starting on the date the equipment was purchased. The warranty period is indicated on each product sheet for each piece of equipment (machine and grinder), under the TECHNICAL SPECIFICATIONSsection. In the event a grinder or machine is returned for repairs, shipping fees to our warehouse are the customer's responsibility. However, Barista then covers shipping fees to all Canadian provinces once the equipment is fixed by our technical team and sent to the customer. Customers in the Northwest Territories, Nunavut and the Yukon must pay for equipment return shipping once it is repaired. Barista shall not be responsible for paying these return fees.
What does the warranty cover?
The warranty covers parts and labour required for repairing the machine or grinder, and any mechanical or electrical component (including, but not limited to, control panels, pumps, boilers, wiring, brew groups, piping, or motors) in the event of a defect or failure resulting from normal usage conditions. The customer shall be responsible for return shipping fees to our repair centre, if necessary.
What doesn't the warranty cover?
Warranty-covered troubleshooting and repairs do not apply in the following cases:
Any defect resulting from improper machine usage, including, but not limited to:
Not correctly filling the boiler during brewing and steaming processes, resulting in burnt components.
Lack of regular descaling of the boiler and water system components.
Lack of regular and complete cleaning of milk frothing components.
Lack of regular upkeep of the machine's brew group.
Improper machine storage at temperatures under which the machine may freeze (i.e. in a car during winter).
Normal machine usage, including, but not limited to:
Replacing gaskets
Scratches, bumps, or other component surface deterioration.
Regular upkeep, including, but not limited to:
Descaling
Meticulous cleaning of milk frothing machine components
Backwash cleaning
In order to start the warranty process, we will need your equipment's original order number located on the packaging slip or on the original purchase receipt, as the case may be.
Please note that we will try to resolve the issue by telephone. It is therefore important for you to contact us when you are in the machine's presence and able to carry out basic operations. In the event we are unable to resolve the issue by telephone, you will be sent information about how to ship your machine to our repair centre.
Do not send your equipment for repair without first contacting us in order to make a diagnosis and obtain a repair authorization number. All equipment shipped without valid authorization may be turned away at our warehouse.
How long does a repair under warranty take?
We are committed to carrying out a rapid evaluation of the machine's condition and the repair time required as soon as we receive it in our facilities.
To find out more about your warranty, or if you have any questions, contact us by:
Telephone at 514-381-2233
Email at: info@cafebarista.ca
