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Shipping and return policy

IS MY ORDER ELIGIBLE FOR FREE SHIPPING?

Shipping is free on all coffee orders of 1 kg or more delivered in Quebec or Ontario. For orders of less than 1 kg and those outside Quebec and Ontario, shipping fees will be calculated when you place an order. The rates vary based on destination, volume and size of the order.

QHOW LONG WILL IT TAKE?

All orders ship out within one business day, Monday to Friday from 8 am to 5 pm. Orders placed before noon in Montreal are shipped the same day.

WHAT COURIER DO YOU USE?

We use the following couriers to ship our orders:

  • Canada Post
  • Dicom
  • Nationex

WHY DO YOU ASK ME TO AGREE TO HAVE THE PACKAGE LEFT AT MY DOORSTEP WITHOUT A SIGNATURE?

Whenever possible, we deal with local couriers, such as Dicom and Nationex. Some of them cannot leave your package at the postal outlet when no one is home. When this happens, they will leave your package at your doorstep.

If you live in an apartment building or if you do not agree to have the package left at your doorstep, check off the appropriate option when placing your order and we will deal with Canada Post.

PRODUCT FRESHNESS AND BACKORDERS

As a micro coffee roaster, we roast our blends every day. This means all our products are always fresh and always in stock.

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